If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
No sales tax is applied to your order as we are not registered for VAT as our turnover is under the mandatory threshold, any changes to our tax status will be announced here within 24 hours.
Credit Card Security
For your security we only accept credit/debit card payments through the secure paypal or Stripe payment system.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee, if returned to us unused and in a resaleable condition. I am afraid we cannot offer refunds on personalised items or earrings.
If you need to reach us, please email us using the link on the store page, alternatively, you can write to us at LucyFurr, BM Artemis London WC1N 3XX United Kingdom
PRIVACY & SAFETY
LucyFurr does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party agrees that they will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Paypal, Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.