SHIPPING POLICY

We ship worldwide, with the cost of postage calculated when you checkout your purchases 

We use second class post for smaller orders and first class for larger ordres in the UK, for other areas of the World we always use Airmail to ensure the quickest delivery of your goods.

Please allow 30 days for your goods to arrive, while we will always attempt to ship your order faster if we can. Frequently orders arrive within a few days in the UK. However as we are a voluntary organisation we cannot always respond so quickly. Should any of your items be out of stock, or circumstances outside our control cause a delay we will contact you and offer you the opportunity to wait , change the ordered item, or cancel the order

Delivery Schedule We will normally send your order to you in 7 business days . International orders are generally received in under 28 days. However to allow for postal delays please allow 30 days for delivery.

RETURN & EXCHANGE POLICY

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Intimate items, such as earrings

  • Used Candles

 

A:   LucyFurr

BM Artemis, London, WC1 3XX

E:  lucyfurr.brightstar@gmail.com

All products are shipped as quickly as possible and always within 14 days. Please allow up to 30 days delivery for international orders

© 2020 LucyFurr

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