FAQ

Frequently asked questions

Is gift wrapping and packaging available?


Gift wrapping is available if requested. Just send me a message to discuss.




Item has arrived damaged, what do I do?


Please send me a message with a photo of the damaged item and a replacement can be sent to you or a full refund arranged.




I purchased a item in error/double ordered can I have a refund?


If you contact me before your order is shipped I accept cancellations and can refund orders. Once the order is shipped refunds will only be given upon the return of the item in question if in perfect condition.




How long will it take for my item to be made?


Different products have different timescales, I try to have stock ready made of most items so that the window to ship an order is shorter than possible, but not always possible. If you need something for a specific date please contact us before ordering.




Custom and personalised orders


I am happy to take custom orders on my personalised wax melts and metal stamped items, please send me a message so we can discuss the terms, prices and timescales.




How are items shipped?


Most items will be shipped via Royal Mail 2nd class tracked. Our large storage box will be shipped via Hermes. Currently we are only shipping within the UK.




When will I get my items?


I am a small scale maker, although I do my very best to ship orders as quickly as I can, please allow 1-2 weeks for your order to be ready to ship, and then 5-10 working days for your item to reach you. If you need an item quicker, please contact me before placing your order to discuss different options.





A:   LucyFurr

BM Artemis, London, WC1 3XX

United Kingdom

E:  lucyfurr.brightstar@gmail.com

All products are shipped as quickly as possible! Currently on a 1-2 weeks turnaround max. At the moment we are only shipping within the UK, please allow 10 working days for parcels to reach you once shipped!

© 2020 LucyFurr

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